Refund policy

Return Policy:

If you have any concerns or issues with your order, please contact us within 14 days of receiving it.

Contacting Us:

Email: dovastoreteam@gmail.com
Instagram: @dovastore.ch
WhatsApp: 0041798687133

No Refund for Sale Products.

Returns must be initiated within 14 days of receiving the order.
Items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that do not meet these criteria.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund.

Thank you for shopping with Dova Store. Your satisfaction is our priority.